Improving Your Working Relationships with Service Users through Counselling Techniques
Course description
This course explores the means to
develop a powerful working relationship with clients who have
experienced violence against women and girls, through respect,
fostering control, setting boundaries and being trustworthy.
Concepts such as non-judgmental acceptance and empowerment are
explored. There will be opportunities to practise basic counselling
skills including listening and responding in ways that empower
clients. We explore ways to make any discussion more safe and
effective, such as by acknowledging the stage the woman has
reached, her external safety and boundaries of confidentiality. A
framework for structuring a session is presented along with basic
guidelines for building and maintaining an effective working
relationship.
Learning
objectives
- To increase knowledge of and apply listening and responding
skills
- To consider the costs and benefits of structuring a session
with a client
- To review the meaning of basic principles such as respect and
empowerment
- To learn about pacing and containment
- To promote the development of healthy working relationships
with women who have experienced violence against women and
girls.
Who should
attend?
Counselling strategies, such as how
to structure a meeting, can be applied to all sorts of
conversations, including key-work sessions and individual support
meetings. This course is designed for professionals working with
victims of violence against women and girls who have had no
training in counselling techniques.
National Occupation
Standards
This course will help develop the skills and knowledge to support
the following National Occupational Standards (NOS) - for more
information about NOS
click here.
BH202 Challenge public attitudes
towards domestic and/or sexual abuse/violence
GK105 Advocate on behalf of
victims/survivors of domestic and/or sexual abuse/violence
GK102 Deliver interventions towards
increasing the safety of individual victims/survivors of domestic
and/or sexual abuse/violence
GK101 Provide access to information
for victims/survivors of domestic and/or sexual abuse/violence
DE5 (CJ C205) Establish and
maintain contact with victims, survivors and witnesses which
acknowledges the effects of their experience
GK104 Empower victims/survivors of
domestic and/or sexual abuse/violence to recover and to regain
control of their lives
BI101 Communicate and engage with
victims/survivors of domestic and/or sexual abuse/violence
MH1 Promote effective communication
and relationships with people who are troubled or distressed
MH99 Establish and agree the
therapeutic contract
MH100 Establish and maintain the
therapeutic relationship
MH14 Identify potential mental
health needs and related issues
MH15 Refer individuals to mental
health and/or other services
MH101 Manage the process of change
throughout counselling
MH16 Assess individuals' needs and
circumstances and evaluate the risk of abuse, failure to protect
and harm to self and others
MH19 Co-ordinate, monitor and
review service responses to meet individuals' needs and
circumstances
MH21Respond to crisis
situations
MH27 Reinforce positive behavioural
goals during relationships with individuals
MH28 Promote the benefits of
activities to improve physical health and well-being
MH45 Enable people with mental
health needs to develop coping strategies
MH48 Work with people to identify
their needs for safety, support and engagement and how these needs
can best be addressed
MH62 Determine the concerns and
priorities of individuals
MH63 Work with individuals and
families to develop services to improve their mental health and
address their mental health needs
Please contact Sophie
Taylor - sophie.taylor@avaproject.org.uk
- the Training & Events Co-ordinator, for information and price
quotes.
